![]() The reason after all the happened i’m still giving 5 stars is because i appreciate the owners taking responsibility and righting their wrongs. He was very sorry that happened and said he’s going to send a gift card in the mail in the hopes we come back, he refunded the whole bill and he also said he’s going to have a kitchen meeting. A couple days later the owner did call and apologize many many times. They took our name and number and address so the owner could call us later and they refunded the burger. A few minutes later we decided to call back and see if it was possible to have a refund if not no big deal. And sure enough the man i spoke to said let me check with the kitchen and he came back and said “unfortunately the onion rings are not gluten free but the bun is so you should be good with that” I simply said okay and hung up. We went to pick it up i did a quick look and on the box they wrote gluten allergy so i felt pretty safe, when getting to the hotel i realized there was onion rings on the burger.I thought there was no way they would give me a gf bun but put non gf onion rings on the burger but i called to be sure. The man i was speaking with assured me it would be all set. I had ordered the burger and informed them that I had celiac and clarified it was a severe gluten allergy incase they weren’t sure. We loved it so much we decided to get it for take out and eat it back in our hotel room. Both were absolutely delicious and I didn’t get sick. I went for lunch when I first arrived to Newport and had a Gluten free pizza and salad. If an entire bowl of gluten chips could to be given to us after my incessant questions to the waiter, the waiter supposedly labeling everything GF for the kitchen, and me DOUBLE CHECKING each item that came to the table, then I need to warn the GF and Celiac community. Every link in the chain to ensure we weren’t given gluten was broken. However, I still need to leave this review because NO ONE seemed to know what was going on. He appeared sincere and very sorry for our situation and asked if there is anything else he could do for us. I spoke to the owner who was extremely apologetic and assured me that immediate re-education would take place. I called the restaurant and was told they don’t have gluten free chips at all and that when the nachos are made GF, the chips aren’t given. When we got home, my daughter started vomiting and didn’t stop for hours. I have no idea if they are always served this way. The nachos were on two separate plates-one with just the chips and one with the nacho mixture which basically looked like shrimp in curry milk so I thought, okay that makes sense because the chips would get soggy if they were combined. We were very clear with the server and when the person from the kitchen (or a runner or another server) came out she said “here are your gluten free meatballs and gluten free nachos.” I then asked once again if they were gluten free. We ordered the meatballs and nachos, which are two apps labeled that they could be made GF. He checked with the kitchen a few times to make sure the condiments and other items were gluten free. When we got there, the server wasn’t knowledgeable but maybe he was new and I understand that. ![]() Before visiting this restaurant (on vacation) we looked on this app and called to ensure they could accommodate us. This restaurant gave us chips made with wheat and made our daughter with CD very sick.
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